Control Mechanisms in Management Essay

The quaternity master standards the team chose to explore in regard to McDonalds atomic number 18 military operation, surgical process vs. standards, strict follow up, and reinforce victores. The team will compare and distinguish these statement mechanisms, and determine the effectiveness of each. The team will also picture the official and negative reactions to the employment of these controls.Performance StandardsA standard is an judge performance for a given goal or target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed (Bateman, 2009, p. 576). Performance standards relate directly to the success of the company. McDonalds has set standards for guest service, and customer enjoyment. The standards are communicated to the employees by the store manager and training manager. prudence sets attainable goals to motivate employee performance he or she communicates these goals clear ly, and r rates these goals.Evaluating PerformanceCompanies should evaluate the performance of employees and care to ensure the goals of the company are achieved. In the onetime(prenominal) McDonalds evaluated their own-operators on a regular basis until the mid-1990s. McDonalds lay off evaluation that resulted in lower customer satisfaction. McDonalds reinstated performance evaluations in 2001 to improve customer satisfaction. Today regional managers inspect and evaluate franchises on a regular basis. Forms with standard operation procedures enhance the evaluation process, and this instruction is input in McDonalds database for unless review. Todays managers stub input the evaluation from his or her company PDA.Performance vs. StandardsThe managerial tenet of exception states, which control is enhanced by concentrating on the exceptions to, or substantial deviation from, the expected result or standard (Bateman, 2009, p. 578). Companies compare the performance of employees b y evaluating how considerably the employee followed the standards or guidelines set by the company.Corrective activeness and Reinforce SuccessesDuring the work process errors find oneself and managers should address these problems with his or her employees. Errors happen but managers also turn back the success of employees meeting or exceed company goals. Companies should reward employees who meet or exceed the goals of the company.Compare and line of reasoningMcDonalds main goal is to develop sustainability. The leaders of McDonalds hold up set standards of financial growth, customer service, product quality and risklessty, and corporate function and conduct to achieve this main goal. Considering McDonalds dominance in the fast-food industry, it is safe to say they mystify been in(predicate) at achieving their performance standards. McDonalds has been a success because management takes immense care in measuring their performance, comparing their performance to their sta ndards, and taking corrective action to get their performance on the right track. Management analyzes many reports to measure the companys performance, such as customer satisfaction surveys, the annual report and corporate accountability report, and performance audits.Management also observes their operation to measure performance. From analyzing these performance reports and audits, management buttocks compare performance to their standards, past performance, and goals. For instance, the six-year summary in the 2011 annual Report shows McDonalds earned nearly three billion dollars in total revenue growth between 2010 and 2011 (McDonalds, 2011). By comparing performance, management can identify deviations from their standards and goals and make corrections.Initiatives such as Employee Value Proposition, leading Development Framework and healthier menu items are examples of corrective action taken to improve performance (McDonalds, 2009, pgs. 6 -7). McDonalds management can exec ute these four performance controls successfully by having the drive to improve, twist a culture of values, and constantly working toward sustainability (McDonalds, 2009, pg. 5). McDonalds worldwide success for many decades adds credence to managements effectiveness in capital punishment alone four performance controls.Determine hard-hittingnessThe four control standards the team chose to explore in regard to McDonalds work well together, as is evident by the success of the company. The fast-food industry is hard to be successful in unless the company has the right combination of plans and controls. McDonalds is a leader in this field because the company uses just the right tally of each.The McDonalds control standards do not act well together unless there are people who make the standards work together. There discombobulate been times when some of the control standards have been in need of further guidance. During such times corporate management has had to change some of the slipway the controls work. This is to ensure McDonalds operates to the best of its abilities for effectiveness.Examine Positive and Negative ReactionsFrom examining McDonalds awards and recognition, it appears McDonalds has received a very positive reaction to how they use these controls. Such awards include Fortune Magazines 2012 number 11 Most admire Company in the World, Forbes Magazine 2010 Most Admired Companies, 2010 Corporate Award from the Executive Leadership Council (McDonalds, 2012). Internally, McDonalds has received positive reaction or at least buy-in, considering their performance and employer awards, to their performance controls, more than than likely from their efforts in taking care of their people. McDonalds has implemented leading development and employee value proposition programs, and diversity and inclusion and social railway line initiatives that have promoted employee satisfaction and trust in the company (McDonalds, 2012).Also their backup relations hip model between their employees, suppliers, and owner/operators has developed strong colloquy throughout its operation. Although McDonalds has been widely successful, they have also failed from time to time. In 2001, University of Michigan rated McDonalds as one of the poorest-performing retailers from a year-long customer satisfaction study (Zuber, 2001, P. 1). More recently, ConsumerAffairs.com holds hundreds of consumer complaints of McDonalds service, showing that even a successful giant like McDonalds still has room for improvement.Controls Affect on FunctionsThe four control standards the team chose to explore are performance, performance vs. standards, and corrective action, and reinforce successes. These controls affect the four functions of management in numerous ways. Pakhare (2011), Effective and efficient management leads to success, which is the attainment of objectives and goals, that an organization sets for itself. Of course, for achieving the ultimate goal, mana gement require to work creatively in problem solving and execute all the four functions (Para. 1-12). Since we have a basic understanding of these functions we can see clearly how they are in direct relationship to the control standards we have chosen.With each control standard we see how they closely work with each function. This particular formula is commonplace in many organizations on a global level. The analysis shows that McDonalds has a good plan of control mechanisms in place, and good functions of management to support the corporation. This has been a key broker of the corporations long success in a business where many do not last long. The company has many serious areas to back up why they are one of the worlds favorite places to eat and probably will continue to be as successful for many years to come.ReferencesMcDonalds. (2011). 2011 Annual Report. Retrieved from http//www.aboutmcdonalds.com/content/dam/AboutMcDonalds/Investors/Investors%202012/2011%20Annual%20Report% 20Final.pdf McDonalds. (2012). Awards and Recognition. Retrieved from http//www.aboutmcdonalds.com/mcd/our_company/awards_and_recognition.html McDonalds. (2012). Our Company. Retrieved from http//www.aboutmcdonalds.com/mcd/our_company/mcdonalds_system.html McDonalds. (2009). world(a) Corporate Responsibility Online Report The values we bring to the table. Retrieved from http//www.mcdonalds.at/presse/maps/McDCSR.pdf Pakhare, J. (2011). Management Concepts The 4 Functions of Management. Retrieved from http//www.buzzle.com/articles/management-concepts-the-four-functions-of-management.html Zuber, A. (2001). McD restructures to beef up performance. 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